FAQ

FAQ

Credit card payment, postpaid payment Paidy (convenience store / bank), Amazon Pay, and PayPal are available.

It will be 590 yen (tax included) nationwide.
If you purchase more than 15,000 yen (tax included), it will be free shipping.

* For the online display price, the price including all the product is included.

After sending the "Order confirmation email", if there is stock, it will usually be shipped on a 5 -day business day.

Please see each product page for details of the scheduled shipping date of reservations, ordering items, etc.

* There is no shipping on weekends and holidays.

* Depending on the congestion status, weather and traffic conditions of the warehouse, it may take more time to ship or deliver than usual. Please note.

After the payment is completed, the shipping arrangement will be made immediately, so you cannot change it in principle.

If you have any questions,HerePlease contact us more.

Bibiy. Customer support

Weekdays 9: 00-18: 00

* Excluding weekends and holidays

Customers who have registeredIn the case, you can check the order history list from My Page.

* Please note that if your e -mail address is changed after your order is completed, you will not be distributed automatically.

After the order is confirmed, we cannot accept cancellation or change, so please check the order contents once again.

In the case of product replacement, there is a defect in use due to deficiencies in manufacturing. Or it is only if there is a product damage or shipping mistake by transportation.

* However, it will be a product within one week after delivery.

Sorry to trouble you, but please let us know the status of the product from here.

Bibiy. Customer support

Weekdays 9: 00-18: 00

* Excluding weekends and holidays

Please note that we cannot accept product exchange due to customer convenience and defects.

If you are setting "Domain -specified reception" as a measure against spam,

Sorry to trouble you because you cannot receive automatic distribution emails, but please confirm that you can receive "Bibiy.store".

Also, please check that as the reception in the nuisance box and the capacity of the reception tray may be full.

There is a possibility of transmission troubles, so we apologize for the inconvenience.

Please contact us here or contact us with the channel talk installed on the site.



Bibiy. Customer support

Weekdays 9: 00-18: 00

* Excluding weekends and holidays

Please make sure that your ordered product is not described as reserved and ordered items.

In the case of the product date described above, there is a description of the scheduled delivery date on each product page.

Despite the normal product, if you do not receive the shipping notification and the product after 5 business days, please contact us here or contact us at the channel talk on the site.

Customer support (HereOr, please contact us from Chanel Talk.

If you do not receive the answer email from the person in charge after 3 days of business day, the following cases may be considered, so please contact us again after confirming.

・ If you change your email address after making an error or submitting an inquiry.

・ If you have set up "Domain -specified reception", you will not be able to receive automatic delivery emails, so please check "@ bibiy.store".

・ Reception in the nuisance box and the capacity of the inbox are full.

 

Bibiy. Customer support

Weekdays 9: 00-18: 00

* Excluding weekends and holidays

For products that have been restocked, we will announce the details on the official Instagram of BIBIY. We are sorry, but please check if you like.

Currently, the postcard is enclosed to all the people you ordered.
Also, please note that it may not be enclosed because it will end as soon as the distribution is gone.
* Since the contents are distributed randomly, we cannot specify.

About the product

Reserved products will be produced and ordered as your product as soon as the order is received, so it will take more time to ship than regular products. There is a description of the delivery date on the product page, so be sure to check before ordering.

Since the product image uses a sample, the color and size may differ from the actual delivered product. Please note.

about the order

BIBIY. We have original packaging when delivered to everyone, but we do not currently accept gift packaging.

About return exchange

When manufacturing deficiencies have caused problems in use. Or only if transportation and shipping error occurred due to transportation.

* However, it will be a product within one week after the product delivery.

Sorry to trouble you, but please let us know the status of the product from here.

Bibiy. Customer support

Weekdays 9: 00-18: 00

* Excluding weekends and holidays

Please note that we cannot accept product exchange due to customer convenience and defects.

We are making a thorough product, but in the unlikely event of a lower note, please contact us in the inquiry form.

・ When a different product from the ordered product arrives.

・ The product is remarkably dirty or damaged.

・ Initial defective products that interfere with use.

* Whether or not it will be defective will be judged after sending a photo by e -mail. If it is determined that it is a defective product, please return it to us by "shipping cash on delivery".

In the case of a refund, we will refund by bank transfer and settlement cancellation processing according to the payment method at the time of ordering.

・ In the case of the product that is different from the order, the initial failure of the product, or the damage due to the convenience of our company, the shipping fee for returning the product will be borne by our company, and you will be returned to the information notified.

* The refund procedure will be confirmed that the product has arrived at us. It may take time due to the business days of financial institutions. Please note.

About delivery 

You cannot specify the delivery company and the delivery date and time. In addition, it will be delivered by Sagawa Express.

Please contact the contacts described in the absence of the courier.

The shipping fee for redelivery of the product returned to us after the storage period will be borne by the customer.

About membership registration

When the membership registration is completed, we will deliver the completion email to the customer.

* If you are setting "Domain -specified reception" setting as a measure against spam, you will not receive an automatic distribution email. Please make sure that you can receive "@bibiy.store".

It can be changed with My Page member information.
Sorry to trouble you with email addresses and address changes,
HerePlease contact us more.


Bibiy. Customer support

Weekdays 9: 00-18: 00

* Excluding weekends and holidays

Please note that we cannot accept product exchange due to customer convenience and defects.

About points

It will be granted in 24 hours after the product shipment is completed.

The point when returning the product is subtracted from the acquisition point.

Points and coupons cannot be used together. You will be able to choose either "use coupon" or "point use".

The occurrence of points is added to the product price.

The point is 100 yen = 1 point.
Also, if the purchase price is 100 yen or less, it will be cut off.
Example) If the product price is 10080 yen and the shipping fee is 590 yen, the addition will be 100 points.

The expiration date is one year from the last day of earning points.
After the expiration date, the points will be invalid and will not be available.