FAQ

Credit card payment, postpaid payment Paidy (convenience store / bank), Amazon Pay, and PayPal are available.

Delivery in Japan is 790 yen (tax included).
If you purchase more than 20,000 yen (tax included), it will be free shipping.

For delivery outside Japan, we will calculate the cost of delivery when checking out, so please pay in advance with the product price.
There is no cost to pay when receiving the product.

After sending the "Order confirmation email", if there is stock, it will usually be shipped on a 5 -day business day.

Please see each product page for details of the scheduled shipping date of reservations, ordering items, etc.

* There is no shipping on weekends and holidays in Japan time.

* Depending on the congestion status, weather and traffic conditions of the warehouse, it may take more time to ship or deliver than usual. Please note.

After the payment is completed, the shipping arrangement will be made immediately, so you cannot change it in principle.

If you have any questions,HerePlease contact us more.

Bibiy. Customer support

Weekdays 9: 00-18: 00 (Japan time)

* Excluding weekends and holidays

Customers who have registeredIn the case, you can check the order history list from My Page.

* Please note that if your e -mail address is changed after your order is completed, the automatic shipping completion email will not be distributed.

After the order is confirmed, we cannot basically accept cancellations and changes, so please check the order contents once again.

In the case of product replacement, there is a defect in use due to deficiencies in manufacturing. Or it is only if there is a product damage or shipping mistake by transportation.

* However, it will only be contacted within one week after delivery.

Sorry to trouble you, but please let us know the status of the product from here.

Bibiy. Customer support

Weekdays 9: 00-18: 00 (Japan time)
* Excluding weekends and holidays

Please note that we cannot accept product exchange due to customer convenience and defects.

If you are setting "Domain -specified reception" as a measure against spam,

Sorry to trouble you because you cannot receive automatic distribution emails.bibiy.Please confirm that you can receive "Store".

Also, please check that as the reception in the nuisance box and the capacity of the reception tray may be full.

There is a possibility of transmission troubles, so we apologize for the inconvenience.

Please contact us from here or contact us by chat on the site.



Bibiy. Customer support

Weekdays 9: 00-18: 00 (Japan time)
* Excluding weekends and holidays

Please make sure that your ordered product is not described as reserved and ordered items.

In the case of the product date described above, there is a description of the scheduled delivery date on each product page.

Despite the normal product, if you do not receive the shipping notification and the product after 5 business days, please contact us by chatting the site.

Customer support (Here) Or, please contact us from the chat.

If you do not receive the answer email from the person in charge after 3 business days, the following may be, so please contact us again after confirming.

・ If you change your email address after making an error or submitting an inquiry.

・ If you have set up "Domain -specified reception", you will not be able to receive automatic distribution emails.bibiy.Please confirm that you can receive "Store".

・ Reception in the nuisance box and the capacity of the inbox are full.

Bibiy. Customer support

Weekdays 9: 00-18: 00 (Japan time)

* Excluding weekends and holidays

For products that have been restocked, the details are scheduled to be announced on the official Instagram of BIBIY. Sorry to trouble you, but please check if you like.

Currently, the postcard is enclosed to all the people you ordered.
In addition, it may not be enclosed because it ends as soon as the distribution is gone,Thank you for your understanding.
* Since the contents are distributed randomly, we cannot specify.

As soon as the order is received, it will take more time to ship than regular products, as the ordering product will be made as your ordered product. There is a description of the delivery date on the product page, so be sure to check before ordering.

Since the product image uses a sample, the color and size may differ from the actual delivered product.Thank you for your understanding.

BIBIY. We have original packaging when delivered to everyone, but we do not currently accept gift packaging.

When manufacturing deficiencies have caused problems in use. Or only if transportation and shipping error occurred due to transportation.

* However, only those who contact us within one week after the product delivery.

Sorry to trouble you, but please let us know the status of the product from here.

Bibiy. Customer support

Weekdays 9: 00-18: 00 (Japan time)
* Excluding weekends and holidays

Please note that we cannot accept product exchange due to customer convenience and defects.

We make a thorough product, but in the unlikely event of a lower note, please contact us by chat.

・ When a different product from the ordered product arrives.

・ The product is remarkably dirty or damaged.

・ Initial defective products that interfere with use.

* Whether or not it will be defective will be judged after sending a photo to us. If it is determined that it is a defective product, please return it to us by "shipping cash on delivery".

* We will prepare a return slip for customers living outside Japan, so please return it using it.

In the case of a refund, we will refund the bank transfer and settlement of payment according to the payment method at the time of ordering.

・ In the case of a product that is different from the order, the initial failure of the product, or the damage due to the convenience of our convenience, the shipping fee for returning the product will be borne by our company, and you will be returned to the information notified.

* The refund procedure will be confirmed that the product has arrived at us. It may take time due to the business days of financial institutions.Thank you for your understanding.

You cannot specify the delivery company and the delivery date and time.

Delivery in Japan will be delivered by Sagawa Express.

Delivery outside Japan will be delivered by DHL.

Please contact the contacts described in the absence of the courier.

The shipping fee for redelivery of the product returned to us after the storage period will be borne by the customer.

The shipping cost and other delivery costs will be charged again for the delivery of delivery abroad.
If the product cannot be received by delivery abroad and is returned, we will not be able to refund the cost other than the product price.

When the membership registration is completed, we will deliver the completion email to the customer.

* If you are setting "Domain -specified reception" setting as a measure against spam, you will not receive an automatic distribution email. "@bibiy.Please make sure you can receive "Store".

It can be changed with My Page member information.
Sorry to trouble you with email addresses and address changes,
HerePlease contact us more.

Bibiy. Customer support

Weekdays 9: 00-18: 00 (Japan time)

* Excluding weekends and holidays

Please note that we cannot accept product exchange due to customer convenience and defects.

It will be granted in 24 hours after the product shipment is completed.

The point when returning the product is subtracted from the acquisition point.

Points and coupons cannot be used together. You will be able to choose either "use coupon" or "point use".

The occurrence of points is added to the product price.

The point is 100 yen = 1 point.
Also, if the purchase price is 100 yen or less, it will be cut off.
Example) If the product price is 10080 yen and the shipping fee is 590 yen, the addition will be 100 points.

The expiration date is one year from the last day of earning points.
After the expiration date, the points will be invalid and will not be available.