FAQ

Credit card payment, deferred payment payment (Paidy (convenience store/bank)), and PayPal are available.

Shipping within Japan will be a flat rate of 790 yen (tax included).
Free shipping for purchases over 30,000 yen (tax included).

For deliveries outside of Japan, we will calculate the shipping costs at checkout, so please pay in advance along with the product price.
There are no costs to pay when receiving the product.

After sending the "Order Confirmation Email", if the item is in stock, it will normally be shipped within 5 business days.

Please see each product page for details on scheduled shipping dates for reserved and ordered products.

*There is no shipping on Saturdays, Sundays, and holidays (Japan time).

*Shipping or delivery may take longer than usual depending on warehouse congestion, weather, and traffic conditions. Thank you for your understanding.

As shipping arrangements will be made immediately after payment is completed, changes cannot be made in principle.

If you have any questions, please contact us.herePlease contact us.

Bibiy.Customer Support

Weekdays 10:00~17:00 (Japan time)

*Excluding Saturdays, Sundays, and holidays

Customers who have registered as membersIn this case, you can check the order history list from My Page.

*Please note that if you change your email address after completing your order, you will not receive an automatic shipping completion email.

Once your order is confirmed, we generally cannot accept cancellations or changes, so please double check your order details.

In the case of product exchange, if there is a problem in use due to a manufacturing defect. Or, only if the product is damaged during transportation or there is a shipping error.

*However, this will only be possible if you contact us within one week of delivery.

We apologize for the inconvenience, but please let us know the condition of the product here.

Bibiy.Customer Support

Weekdays 10:00~17:00 (Japan time)
*Excluding Saturdays, Sundays, and holidays

Please note that we cannot accept product exchanges due to customer convenience or defects.

If you have set "Domain Rejection Reception" as a measure against spam mail,

We apologize for the inconvenience, but please note that we are unable to receive automatic emails.bibiy.Please make sure that you receive the email.

Also, please check your spam box or inbox as it may be full.

We apologize for the inconvenience, as there may be a transmission problem.

Please contact us here or via chat on the site.



Bibiy.Customer Support

Weekdays 10:00~17:00 (Japan time)
*Excluding Saturdays, Sundays, and holidays

Please make sure that the product you have ordered is not listed as a pre-order or made-to-order product.

For the product dates listed above, the estimated delivery date is indicated on each product page.

If you do not receive the shipping notification or the product even though it is a regular product, after 5 business days, please contact us through the chat on the site.

Customer support (here) or contact us via chat.

If you do not receive a response email from the person in charge within 3 business days, the following may be the case, so please check again and contact us again.

・If your email address is incorrect, or if you change your email address after sending your inquiry.

・If you have set "Domain-designated reception rejection", you will not be able to receive automatically delivered emails.bibiy.Please make sure that you receive the email.

・Receptions are sent to the Junk Box or the inbox is full.

Bibiy.Customer Support

Weekdays 10:00~17:00 (Japan time)

*Excluding Saturdays, Sundays, and holidays

For products that are confirmed to be back in stock, details will be announced on Bibiy.'s official Instagram. We apologize for the inconvenience, but please check it out.

We are currently enclosing a postcard with all orders.
In addition, the distribution will end once the distribution runs out, so it may not be included.Thank you for your understanding.
*Since the contents are distributed randomly, you cannot specify the contents.

The delivery time for pre-order items is stated on each product page.
Please confirm.
In addition, the timing of payment will be established when you place your order.
Thank you for your understanding.

The product images are samples, so the color, size, etc. may differ from the actual product you receive.Thank you for your understanding.

Currently, we are not able to prepare gifts or wrap them, and we are unable to remove price tags from products. Also,GIFT BOXWe are selling the empty box separately. We apologize for the inconvenience, but please note that you will receive an empty box and will need to wrap it yourself.

If there is a problem in use due to a manufacturing defect. Or only in the case of damage due to transportation or shipping error.

*However, only those who contact us within one week of product delivery will be accepted.

We apologize for the inconvenience, butherePlease let us know the condition of the product.

Bibiy.Customer Support

Weekdays 10:00~17:00 (Japan time)
*Excluding Saturdays, Sundays, and holidays

Please note that we cannot accept product exchanges due to customer convenience or defects.

*In the event of a return due to the customer's convenience, the refund will be made using our points. Thank you in advance for your understanding and understanding.

We take every possible measure to ensure the quality of our products, but in the unlikely event that the following occurs, please contact us via chat.

・If you receive a product different from the one you ordered.

・The product is extremely dirty or damaged.

- Initial defective product that poses a problem in use.

*We will determine whether the item is defective or not after you send us a photo. If you determine that the item is defective, please return it to us using "Cash on Delivery".

*For customers living outside of Japan, we will prepare a return slip for you, so please use that to return the product.

In the case of a refund, the refund will be made by bank transfer or payment cancellation depending on the payment method used at the time of order.

・If you receive a product that is different from what you ordered, the product is initially defective, or is damaged due to our circumstances, we will bear the shipping costs for returning the product to the address we provide to you.

*Refund procedures will be processed after we have confirmed that the product has arrived at our company. It may take some time depending on the financial institution's business hours.Thank you for your understanding.

*In the event of a return due to the customer's convenience, the refund will be made using our points. Thank you in advance for your understanding and understanding.

You cannot specify the delivery company and delivery date and time.

Delivery within Japan will be by Sagawa Express.

Delivery outside of Japan will be via FedEx.

Please contact the contact information listed on the delivery company's absence list.

If the item is returned to us after the storage period has expired, or if the item is returned to us because it cannot be delivered due to an incorrect address, you will be responsible for the shipping costs for re-delivery.

For reshipping outside Japan, you will be required to pay the shipping fee and other shipping costs again.
If you are unable to receive the product and have to return it when shipping outside of Japan, we will not be able to refund any costs other than the product price.

Once your membership registration is complete, we will send a completion email to you.

*If you have set "Domain Rejection Reception" as a measure against spam, you will not receive automatic emails. "@bibiy.Please make sure that you can receive "store".

This can be changed in the member information on My Page.
We apologize for the inconvenience, but please contact us if you wish to change your email address or address.
herePlease feel free to contact us.

Bibiy.Customer Support

Weekdays 10:00~17:00 (Japan time)

*Excluding Saturdays, Sundays, and holidays

Please note that we cannot accept product exchanges due to customer convenience or defects.

It will be awarded within 24 hours after the product has been shipped.

Points for returned items will be deducted from earned points.

Points and coupons cannot be used together.

Points will be earned on the product price.

Points are 100 yen = 1 point.
Also, if the purchase amount includes 100 yen or less, it will be rounded down.
Example) If the product price is 10,000 yen and the shipping fee is 790 yen, 100 points will be added.

Points are valid for one year from the last day you earned them.
Once the expiration date has passed, the points will become invalid and cannot be used.