FAQ

Credit card payment, deferred payment Paidy (convenience stores/banks), and PayPal are available.

Shipping within Japan is a flat rate of 790 yen (tax included).
Free shipping for purchases over 20,000 yen (tax included).

For delivery outside of Japan, we will calculate the cost of delivery at check-out, so please pay in advance along with the product price.
There is no charge to be borne when receiving the product.

After sending us an "Order Confirmation Email", if the item is in stock, it will usually be shipped within 5 business days.

Please see each product page for details on the estimated shipping dates for pre-ordered and ordered products.

*We will not ship on weekends and holidays in Japan time.

*Depending on congestion in the warehouse, weather and traffic conditions, it may take longer than usual for delivery or delivery. Thank you for your understanding.

Shipping will be arranged immediately after payment is completed, so in principle, no changes are possible.

If you have any questions,HerePlease contact us via our website.

Bibiy.Customer Support

Weekdays 10:00-17:00 (Japan time)

*Excluding Saturdays, Sundays and public holidays

Registered customersIn this case, you can check the order history list from your My Page.

*Please note that if you change your email address after completing your order, an automatic shipping completion email will not be sent.

After your order has been confirmed, we cannot generally accept cancellations or changes, so please check the order details once again.

In the case of a product exchange, there is a defect in use due to manufacturing defects. Or this may only be the case if the product is damaged or shipped due to transportation.

*However, this is only possible if you contact us within one week of delivery.

We apologize for the inconvenience, but please let us know the condition of the product here.

Bibiy.Customer Support

Weekdays 10:00-17:00 (Japan time)
*Excluding Saturdays, Sundays and public holidays

Please note that we cannot accept exchanges for product reasons or defects.

If you have set "Domain-Specified Reception Rejected" to prevent spam,

We apologize for the inconvenience, as we cannot receive automatic emails.bibiy.Please make sure you can receive the "store" service.

Also, it is possible that the capacity of your nuisance box or your inbox is full, so please check that as well.

We apologize for the inconvenience, as there may be a transmission problem.

Please contact us via our website or via the chat.



Bibiy.Customer Support

Weekdays 10:00-17:00 (Japan time)
*Excluding Saturdays, Sundays and public holidays

Please make sure that the item you ordered is not listed as a pre-ordered or ordered item.

For the product date listed above, each product page will contain a delivery date.

If you do not receive the shipping notification or product even after 5 business days, despite the regular product, please contact us via the chat where the site is installed.

Customer Support (Here) Or, please contact us via chat.

If you do not receive a reply email from the person in charge after three business days, the following may occur, so please confirm and contact us again.

-If your email address is incorrect or if your email address has been changed after sending your inquiry.

・If you have set "Domain-Specified Reception Disabled", you will not be able to receive automatic emails, so please contact us.bibiy.Please make sure you can receive the "store" button.

- The capacity of the reception to the nuisance box and the inbox is full.

Bibiy.Customer Support

Weekdays 10:00-17:00 (Japan time)

*Excluding Saturdays, Sundays and public holidays

Details of products that have been confirmed to be restocked will be announced on Bibiy.'s official Instagram. We apologize for the inconvenience, but please check if you are happy to do so.

We currently enclose postcards for all customers who place an order.
Also, as the distribution will end as soon as it runs out, it may not be enclosed.Thank you for your understanding.
*The contents are distributed randomly, so you cannot specify them.

Once the order is completed, pre-ordered items will be produced and ordered as ordered items, so it will take longer to ship than regular items. The delivery date is listed on the product page, so please be sure to check before placing your order.

Since the product images are samples, the color and size may differ from the actual product delivered.Thank you for your understanding.

We currently do not accept gift wrapping.

If there is a defect in use due to manufacturing defects. Or only if there is damage or shipping error due to transportation.

*However, only products will be sent to you within one week of delivery of the product.

We apologize for the inconvenience, but please let us know the condition of the product here.

Bibiy.Customer Support

Weekdays 10:00-17:00 (Japan time)
*Excluding Saturdays, Sundays and public holidays

Please note that we cannot accept exchanges for product reasons or defects.

*We will use our points to return the item if it is returned due to customer convenience. We appreciate your understanding and understanding in advance.

We take every precaution to ensure your products, but if the following occurs, please contact us via chat.

-If you receive a product that is different from the product you ordered.

- The product is significantly dirty or damaged.

- Initial defective product that interferes with use.

*We will determine whether or not the product is eligible for defective products after you send us the photo. If we determine that the product is subject to defective products, please return it to us with a "cash on delivery" fee.

*We will prepare a return slip for customers living outside of Japan, so please use that to return the item.

In the case of a refund, we will refund you by bank transfer or cancellation of payment depending on the payment method at the time of order.

-If the product is delivered different from the one you ordered, the product is defective, or the product is damaged due to our own circumstances, we will cover the shipping costs when returning the product and will return it to the address you would like to inform you.

*The refund process will take place after we have confirmed that the item has arrived. Due to business days of financial institutions, it may take some time.Thank you for your understanding.

*We will use our points to return the item if it is returned due to customer convenience. We appreciate your understanding and understanding in advance.

You cannot specify the delivery company or delivery date and time.

Delivery within Japan will be by Sagawa Express.

Delivery outside of Japan will be made by DHL.

Please contact the contact information listed on the delivery company's absence letter.

The customer will be responsible for the shipping costs for items returned to us after the storage period has passed and the item returned to us cannot be delivered due to incomplete addresses.

For re-shipment of shipping outside of Japan, you will be responsible for the shipping costs and other shipping costs again.
If the product cannot be received and is returned due to delivery outside of Japan, we cannot refund any costs other than the product price.

Once your membership registration is complete, we will send you a completion email to you.

*If you have set the "Domain-Specified Reception Rejection" setting to prevent spam, you will not receive automatic emails. "@bibiy.Please make sure you can receive the "store" item.

This can be changed in the membership information on my page.
Please be aware that we may change your email address or address.
HerePlease contact us from here.

Bibiy.Customer Support

Weekdays 10:00-17:00 (Japan time)

*Excluding Saturdays, Sundays and public holidays

Please note that we cannot accept exchanges for product reasons or defects.

It will be given 24 hours after the product is shipped.

Points will be subtracted from the points earned if you return them.

Points and coupons cannot be used in combination.

Points will be added to the product price.

Points will be 1 point = 100 yen.
Also, if the purchase amount contains less than 100 yen, it will be rounded down.
Example: If the product price is 10,000 yen and the shipping fee is 790 yen, the additional amount will be 100 points.

The expiration date is one year from the last day you earn points.
Once the expiration date has passed, points will be invalid and will no longer be available.